1. Overview At VaporSun, we are committed to ensuring customer satisfaction with every purchase. Understanding the nature of our products, we have a return policy that balances customer rights and regulatory compliance.

2. Return Period

• Products can be returned within 30 days of receipt.
• Defective products can be returned within 60 days with proof of defect.

3. Eligible Products for Return

• Unopened and unused products in their original packaging.
• Products with manufacturing defects.
• Items received in error.

4. Non-Eligible Products for Return

• Opened or used products due to health and hygiene standards.
• Products without original packaging or not in sellable condition.
• Free items or promotional products.

5. Process for Returns

• Contact our customer service team via email to 
• help@vaporsunshop.com.
• to initiate a return.
• Provide order details, including order number, product details, and reason for return.
• Receive and follow return instructions sent by our team.
• Pack the product securely and send it to the designated return address.
• Products should be returned using a traceable shipping method.

6. Refunds

• Upon receiving the return, we will inspect the product.
• Eligible returns will be processed for a refund to the original payment method.
• Refunds are processed within a specified number of days after receiving the returned item.
• Shipping fees are non-refundable unless the return is due to our error.

7. Exchanges

• Customers can request an exchange instead of a refund.
• Exchanges are subject to product availability.
• If an exchange is not possible, a refund will be issued.

8. Damaged or Incorrect Items

• Report damaged or incorrect items upon receipt.
• We will provide a replacement or refund for such items.
• Photographic evidence may be required for damaged goods.

9. Cancellations

• Orders can be canceled before they are shipped.
• Cancellation requests should be made promptly to ensure they can be accommodated.

10. Regulatory Compliance

• Our return policy adheres to Malta’s consumer protection laws.
• We reserve the right to refuse returns that violate health, safety, or legal standards.

11. Modifications to the Return Policy

• VaporSun may modify this policy at any time.
• Changes will be communicated through our website.

12. Contact Information

• For any queries regarding returns, please contact our customer service team at help@vaporsunshop.com.

13. Disputes

• Any disputes arising from returns will be handled in accordance with Maltese law.